FAQ

How can I pay?

Website use PayPal as own payment processor, so we accept Visa, MasterCard, American Express, and Discover.
Or, you can pay using your PayPal balance.
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Is your site secure?

Yes. You pay through PayPal, the world's premier electronic payment solution, not through this site.
I never even see your credit card number; PayPal just tells me that you've paid and I ship you your stuff.
I get your money through PayPal later.



Do I have to have a PayPal account to buy?

Don't worry, you can pay with your credit card without a PayPal account.



Shipments

- Processing time for list all items and packages are in about 1-3 working day. All the items are packed in a safely clear bag with sheets of backing board or cardboard to keep them from bending, into pluriball packagment. The cost of packaging/handling is included in shipping fees.
--> If you purchase on Friday, please remember I will ship your order at Monday, due to close post office during weekend.
- In cases of international orders, the customs fees, etc., if applicable, are the responsibility of the buyers.



Commissions Original Art

Please, contact me via mail or here as convo, for a customized and unique commission: contact me trough the form.
- I'm a Dark Emotive Traditional Artist, and the tools used are: watercolours, ink, colored pencils, charcoal and graphite for mixed media.
- Digital Art is not accepted.
- I drawing especially the Dark World. For example: your portrait, original characters or fanart.
- I accept requests (are very welcome!) with blood and violence, macabre, grottesque, gore and black humour.
But, I do NOT accept commissions about offensive concept like pornographic, sexist, racist and childish discriminatory.



Installment Payments on Original Art

Because Art is Love and everyone deserves to has what wish, i'm opening to discussing about installment payments and help you for manage it. Please, contact me for every info.
- I can apply installment payments for artwork prices from $150, but must be completed within 2 months.
- Installments are NOT refundable, whether fully or partially completed.
- The artwork will shipped at receipt complete payment.



Refunds and replacement

- Refunds and replacement are NOT applied, except for those reason:
If you receive different item than your order (photo, size and product), is eligible for a refund or replacement.
Claims made after 7 days after delivery will NOT be accepted for a return.
- Stefania Russo Art is NOT responsible for damaged or lost packages shipped via USPS, Poste Italiane and post office's services countries at any time and under any circumstance.

- It all your responsibility, if there is different address than signed during payment, PLEASE, let me know about it, i do not take responsibility if package will go in another address. :)
- If the package will return me for every reasons, it needs a re-payment for shipping costs for re-send it.



Copyright

All the art here is ©Illusorya - Stefania Russo
I, Stefania Russo, the artist, am the copyright owner/holder of all the artwork sold in this site. Purchase of any artwork (original, print, etc) does not transfer the copyright, meaning, purchasing prints of my artwork does not give the purchaser the right to use the images in such ways as redistribution, resale, commercial use, mass production, etc. If you are interested in using my images, please contact me to discuss the detail. It is illegal to use an artist's image without the express consent/ written permission of the artist.