Shipping policy

Shipping

Note regarding the Covid-19 Emergency

INTERNATIONAL SHIPMENTS
Shipments are currently available only to: Italy - Europe - USA
Due to the emergency Covid-19, there may will be limitations and delay for shipping services and customs. Please, note that if you purchase from the website, there will be these risks.

We are so sorry for the inconvenience, and we are totally trust in your understanding. Thanks!

ITALIAN SHIPMENTS
Shipments within the national territory are up and running, but may be delayed due to the state of emergency.

Thank you for understanding!


Services and delivery times

Orders, for all products immediately available and present on the site, will be processed in 1 - 3 working days (excluding pre-ordered and customized items, based on processing time).

The objects will be carefully packed with the necessary anti-bending protections and for fragile creations.
Shipping, with tracking codes, via:
- SDA courier for original works and fragile items.
- Posta1 for jewelery, accessories and clothing.
Estimated time for shipping in Italy: 1 - 4 working days. For other shipping services, please contact me here, before making your purchase.

  • PLEASE NOTE: if you buy on a Friday, the order will be shipped the following Monday, due to the stop of shipping services by Poste Italiane / SDA, during the weekend.
  • Packages do not come with insurance. If you would like item insurance, please contact here before ordering, thank you.

Home delivery
Home delivery available only for original paintings, in the Piedmont / Lombardy region. Or delivery directly to the fair or other events I will exhibit (see Events Calendar ).
For more info or other type of organization for delivery: contact me before proceeding with the purchase, without obligation, here.



Shipping Costs

Below is a list of the shipping costs for each product.
The reserve artist to update the prices according to the current arrangements by the shipping services.

Italy
- Express: from € 3.50 to € 5.90
- Cash on delivery: € 11.90 || Attention: the Cash on Delivery will be valid only if you select this option, otherwise the order will be canceled and outstanding. Thanks for understanding!

Europe
- Priority International Mail : from € 6 to € 12
- First Class International: from € 10 to € 25
Shipping time: 2 - 4 weeks

UK \ USA \ Canada
- Priority International Mail : from € 9.50 to € 20
- First Class International: from € 15 to € 35
Shipping time: 3 - 5 weeks

NOTE FOR INTERNATIONAL SHIPMENTS: customs fees may be applied for International Shipments. Fees will be paid by the customer self.


Countries not covered by the shipment

List of countries excluded from shipments. However, Illusorya is committed to helping with emergencies and customization.Contact for info here: Afghanistan, Algeria, Angola, Saudi Arabia, Australia, Azerbaijan, Bahrain, Bangladesh, Benin, Bhutan, Botswana, Brunei, Burkina Faso, Burundi, Canada, Cambodia, Cameroon, Cape Verde, Chad, China, Comoros, Congo - Kinshasa, Congo-Brazzaville, North Korea, South Korea, Ivory Coast, Egypt, United Arab Emirates, Eritrea, Ethiopia, Fiji, Philippines, Gabon, Gambia, Georgia del South and South Sandwich Islands, Ghana, Japan, Djibouti, Jordan, Guinea, Equatorial Guinea, Guinea-Bissau, India, Indonesia, Iran, Iraq, Christmas Island, Norfolk Island, Cocos (Keeling) Islands, Cook Islands, Heard and McDonald Islands, Pitcairn Islands, Solomon Islands, Israel, Kazakhstan, Kenya, Kyrgyzstan, Kiribati, Kuwait, Laos, Lesotho, Lebanon, Liberia, Libya, Madagascar, Malawi, Malaysia, Maldives, Mali, Morocco, Mauritania, Mauritius, Mongolia, Mozambique, Myanmar ( Burma), Namibia, Nauru, Nepal, Niger, Nigeria, Niue, New Caledonia, Oman, Pakistan, Papua New Guinea, Polynesia f rancese, Qatar, Hong Kong SAR, Macao SAR, Central African Republic, Rwanda, Russia, Western Sahara, Samoa, Saint Helena, São Tomé and Príncipe, Senegal, Seychelles, Sierra Leone, Singapore, Syria, Somalia, Sri Lanka, South Sudan, South Africa, Sudan, Swaziland, Tajikistan, Taiwan, Tanzania, French Southern Lands, Palestinian Territories, British Indian Ocean Territory, Thailand, East Timor, Togo, Tokelau, Tonga, Tunisia, Turkmenistan, Tuvalu, Uganda, Uzbekistan, Vanuatu, Vietnam, Wallis and Futuna, Yemen, Zambia, Zimbabwe